BOOKING TERMS & CONDITIONS

You and your travelling companions are deemed to have read, understood and accepted the following tour booking terms and conditions. Mango Travel Pte Ltd shall be referred to as “Company” in the terms and conditions below.

1. RESERVATIONS, PAYMENT OF DEPOSIT AND TOUR FARE
1.1 The Company may accept reservations to participate in any tour package of the Company. A reservation is made upon the Company’s acceptance of a request to participate in a tour package.
1.2 Tour Packages
A deposit is required upon booking. Minimum deposits per passenger (based on tour price) are:
a. Tour Price below S$1000 = S$300
b. Tour Price above S$1000 = S$500

2. CANCELLATION CHARGES AND ADMINISTRATIVE FEES
2.1 Full payment is required fourteen days (14) before departure. Failure to comply with this may result in cancellation of your tour booking and in such event; the following charges will apply accordingly.
2.2 Period of Cancellation Notice Charges Per Person
a. 35 days or more before scheduled departure date S$250
b. 15-34 days before scheduled departure date S$350
c. 08-14 days before scheduled departure date 50% of tour fare
d. 03-07 days before scheduled departure date 75% of tour fare
e. 02 days or less before scheduled departure date 100% of tour fare
2.3 For any amendments made by you after reservations have been confirmed, the Company will impose an administrative charge of at least S $50 per person per amendment.
2.4 Cancellation of confirmed bookings must be made in writing to avoid misunderstanding.
2.5 Cancellation of Tour by Company
At times, due to low subscription for a particular tour, the Company may choose to cancel the entire tour. The Company may, if it so chooses, recommend alternative tours preferably to the same destination or other tours to your, based on the tour fare of that period. Should you decided not to accept the alternatives, all refunds will be paid to you within 2 weeks to a month. However, during the peak period, refunds may take around six weeks to be paid.

3. CRUISE PACKAGES
For booking on cruise packages, kindly refer to and observe the terms and conditions of the relevant cruise operators.

4. TOUR FARE INCLUDES
a. Return economy class group tour air ticket.
b. Where stipulated in the tour itinerary, domestic flights and train tickets.
c. Transfer between airports, train stations, piers (where applicable) and hotels according to the tour itinerary.
d. Hotel accommodation on a twin-sharing or triple-sharing accommodation arrangement. For those travelling alone, every effort will be made to arrange for twin-sharing accommodation, otherwise single room supplement charges apply.
e. Admission fees, meals, and sightseeing programmes as stipulated in the tour itinerary (the duration of the tour package includes the day of scheduled departure and day of scheduled return and neither of these are full days).

5. TOUR FARE EXCLUDES
a. Airport Tax and Visa Fees.
b. Where applicable, Custom User Fees, Nordic Environment Tax, Port Tax, Service Fees, etc.
c. For land tour packages, all domestic flights.
d. Excess baggage charges, room service and beverage charges, laundry charges, travel insurance and all items of a personal nature.
e. Gratuities to drivers, tour guides, tour leaders and tips to hotel porters as may be appropriate.

6. CHILD FARE
6.1 A child fare is applicable to children below 12 years of age on the date of scheduled departure from Singapore. The child fare is based on a twin-sharing accommodation arrangement with two adults and no additional bed will be provided. A surcharge will be imposed where an extra bed is required for the child or where the child occupies a room with only an adult, and the Company’s staff would be pleased to assist you in making enquires on the applicable surcharges.

7. REFUND ON TOUR PACKAGES
7.1 The Company acts as an agent for the service suppliers. After a deposit or full payment of the tour fare is made, all reservations are still subject to confirmation by the service suppliers. In the event that the reservation cannot be confirmed, the Company will endeavour to notify you two weeks (2) before the scheduled departure date and a refund of the deposit or the tour fare will be made if the reservation is cancelled as a result of the inability to confirm the reservation. In cases of credit card payment, refunds (if any) will be made through the credit card company. The Company shall not be liable for such cancellation, save that the Company shall make the necessary refund of deposits or tour fares set out herein.
7.2 Certain tour inclusion may involve the Government’s facilities. In the event that these facilities are re-taken back temporarily by the relevant authorities, a replacement of alternative programmes or facilities will be made or a refund will be made as determined by the Company to be appropriate.

8. SPECIAL REQUEST
8.1 Any special requests such as special meals, dietary requirements, adjoining rooms, accommodation requirements, etc. shall be communicated to the Company upon making a reservation. Please note, however, that such requests are subject to availability and confirmation by the Company.

9. ACCOMMODATION
9.1 In the event that the accommodation stipulated in the tour itinerary or special accommodation arrangements as requested for are not available, every effort will be made by the Company for alternative accommodations of similar standard.
9.2 Single Supplement
If you wish to occupy a single room, you are required to pay a single supplement, amount as indicated in the tour booking form.

10. TRAVEL INSURANCE
10.1 Arrangement of travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings. The Company’s staff will be please to assist you in making enquiries relating to travel insurance.

11. MEALS
11.1 Meals, including meals on board flights, are as indicated in the tour brochures and booking forms. If meals on board are not served, due to whatever reasons, there shall be no refund or replacement.

12. TRAVEL DOCUMENTS
12.1 You shall ensure that you have a valid international passport with a minimum six months’ (6) validity from the date of scheduled return to Singapore. Prior to the scheduled departure date, you shall obtain the relevant valid visas and health certificates that may be required at the destinations of travel in the tour itinerary.
12.2 Visa
Different embassies/consulates require varying lengths of time to process visa applications, our sales office will advise you accordingly. If you are not a Singapore passport holder, please request our sales office to check with your embassy for visa requirements. We render assistance in making visa application, wherever possible. The Company cannot, however, guarantee the approval of your visa application. This service is subject to (auxiliary) charges. (Please check with our staff for the amount).
If, for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is made known to the Company at least 35 days prior to tour departure. If less than 35 days notice is give, the relevant cancellation charges as stated under the section ‘Cancellation Charges and Administrative Fees’ and/or in the addendums to these terms & conditions, if any, will or refund of any tour prices if the passenger is deported or refused entry by immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm/damage to person or property.
12.3 Where applicable, you shall be responsible for obtaining the necessary exit permits from the relevant authorities including but not restricted to the Ministry of Defence of the Republic of Singapore, valid for the duration of the tour itinerary.

13. AMENDMENT TO FLIGHT, ETC…
13.1 The ticket issued is a special ticket restricted to the specified airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable and not re-routable. A charge of S$100 per ticket will be levied for any amendment of air tickets once issued. Any alteration of the routing or change of date by the passenger is solely at his/her own risk. No refund will be made for any unused air ticket.
At times, tour members may request for a change in the returning flight to a later date; This subject to the airlines’ conditions, ticket validity, additional charges and seat availability, etc. Any additional charges imposed by the airline will be borne by the passenger.

14. AMENDMENT TO BOOKINGS (REQUEST BY PASSENGERS)
14.1 For any changes in the departure date or tour type, cancellation charges apply as spelt out under section on ‘Cancellation Charges and Administrative Fees’.

15. AMENDMENT TO TOUR ITINERARY BY COMPANY
15.1 The Company makes reasonable effort to avoid changes in itinerary. However, the Company reserves the right to make minor changes at any time without compensation especially during the peak period.

16. BAGGAGE
16.1 Each passenger is entitled to a check-in baggage allowance of up to twenty kilogram’s (20) and, maybe permitted one piece (1) of hand-held baggage by the carriers. Charges imposed by carriers for baggage in excess of such allowances shall be borne by you. At all time, you should take care of your own baggage. The Company will not take any responsible of any damaged or lost of your own baggage.

17. EXTENSION OF STAY AND DEVIATION
17.1 An extension of stay and or deviation may be permitted at the final foreign destination and at the end of the tour itinerary, subject to the maximum validity and restrictions of the air ticket issued to you and the availability of a confirmed return flight and accommodation for you, prior to the scheduled date of departure. It is your responsibility to hold a confirmed seat for your return flight. In the event that the requested extension of stay and or deviation cannot be confirmed two weeks (2) prior to the scheduled departure date, you shall be deemed to be participating in the tour package according to the original tour itinerary and under such circumstances the costs or charges imposed, if any, shall be borne by you. Any extension of stay and or deviation will be at your own expenses and transfers to the airport will not be provided.

18. SEAT ROATIONS
18.1 For the convenience of all members of the tour group, you may be requested to rotate your seating arrangements on the tour coach or other land transport during the period of the tour itinerary. Please cooperate when called upon to do so by the tour leader or tour guide.

19. MODES OF PAYMENT
19.1 Payment may be made either in cash, by NETS, cheques or selected credit cards only. Cheques will only be accepted if presented to the Company at least 5 working days before the scheduled tour departure. In case of credit card payments, refunds (if applicable) will be made through the credit card company, approximately within 4 to 6 weeks, or approximately two months, during the peak periods.

20. RESPONSIBILITY
20.1 The Company acts as agent for the carriers, transportation companies, hotels and other principals of the tour packages. The Company accepts no responsibility for any injury caused to you, loss or expenses incurred by you and damage to your belongings where the Company has not been negligent nor in breach of any duty and or where the aforementioned injury, loss, expenses and or damage results directly or indirectly from any occurrence beyond the Company’s control and or indirectly from any occurrence beyond the Company’s control and or including but not limited to the breakdown of equipment, strike, delay, weather, medical reasons, theft, quarantine regulation, customs regulations, cancellation, changes in the tour itinerary and or flight and or other transport schedules, deportation and or refusal of entry by immigration authorities resulting from the possession of illegal and or unlawful items and or holding invalid travel documents and or behaviour and or activities are considered as subversive by the foreign government concerned.
20.2 The failure of the client to follow reasonable instructions including but not limited to check-in and or check-out places and or times or other causes and the losses and or expenses resulting there form shall be borne by the client. All necessary travel documents shall be the responsibility off the person participating in the tour packages.
20.3 The Company reserves the right to:
20.3.1 Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes in flight or other transportation schedules, conditions in the countries of travel or transit according to the tour itinerary or upon the occurrence of a force majeure event and such alteration may made as deemed appropriate by the Company with or without prior notice to you.
20.3.2 To cancel any reservations prior to departure for reasons including but not limited to the insufficient number of participants the occurrence of which would require the deposit or tour fare to be refunded without further obligation on the part of the company, upon your surrender to the Company of all documents issued by Company for the purposes of the tour package. The Company will recommend alternative tours, either to the same destination or other destinations. Should you decide not to accept the alternative, the Company shall refund all monies paid by you in full without further obligations on the part of the Company.
20.3.3 Require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the our group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.
20.3.4 To specify the language(s) in which the tour guide will conduct commentary in.
20.4 No tour guides, tour leaders or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company shall not be bound by any statement or representation unless it is in writing and signed by a Management Executive of the Company.
20.5 All tour fares for the respective tour packages are correct at the time of reservation. The Company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares. No refund will be made to any person for unused air tickets or for unconsumed meals and associated tour arrangements or accommodation not used in part or in full.

21. NO VARIATION OF CONDITIONS
21.1 These terms and conditions shall not be amended or waived except by written agreement between you and the Company.

22. COMPLAINTS AND CLAIMS
22.1 Any complaint and or claim shall be submitted in writing within fourteen days (14) from the date of return to Singapore or the last day of the tour itinerary, for the Company’s investigation. No responsibility is accepted in respect of any complaint and or claim not so made.

*** Accuracy of Information

While Mango Travel Pte Ltd makes every effort to ensure that the information on this Web Site is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this Web Site.